Free Shipping
Standard shipping is complimentary on all AuraLiving products.
AuraLiving · Customer Care
Shipping Policy
Thoughtful pieces for your home, delivered with a simple and transparent shipping experience. AuraLiving provides free shipping on every product, with an estimated delivery time of 3–5 business days.
Last updated: August 7, 2026
At a glance
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3–5 Business Days
Our standard estimated delivery time is 3–5 business days.
Order Updates
When tracking information is available, it is provided with your shipping update so you can follow your delivery.
Delivery essentials
From order to home
We want receiving your AuraLiving order to feel as considered as the pieces you choose. The information below explains our standard shipping process, delivery timing, tracking, and what to do when something unexpected occurs.
Shipping Cost
AuraLiving offers free standard shipping on all products. No standard shipping fee is added to your order.
Estimated Delivery
Orders are generally expected to arrive within 3–5 business days. Business days exclude weekends and applicable public holidays.
Delivery Estimates
Delivery times are estimates rather than guarantees. Carrier disruptions, severe weather, unusually high shipping volume, or other circumstances outside our reasonable control can occasionally affect arrival times.
Multiple Packages
An order containing multiple items may occasionally be delivered in separate packages. If this happens, the packages can arrive at different times within the expected delivery period.
Stay informed
Tracking your order
Once shipment information becomes available, AuraLiving will provide the relevant delivery update using the contact details associated with your order.
Tracking information can sometimes require additional time to become active after a carrier first receives shipment details.
- Keep your order confirmation for reference.
- Review shipment updates for the latest carrier information.
- Allow time for newly issued tracking details to become active.
Before your order ships
Delivery addresses
Please review your shipping address carefully before completing an order. Include your full street address and any apartment, suite, unit, or other delivery information required by the carrier.
If you notice an address error after placing an order, request assistance as soon as possible. Once an order has entered the shipping process, we may be unable to redirect or change its destination.
When plans change
Delivery issues
Delayed Orders
If your estimated delivery window has passed, review the latest tracking information first. Carrier scans and local delivery conditions can occasionally create short delays.
Marked Delivered
If tracking shows a package as delivered but you cannot locate it, check the delivery area, nearby safe locations, and with household members before requesting further assistance.
Damaged on Arrival
If an item arrives with visible shipping damage, keep the product and packaging together and document the condition. This information can help us review the issue efficiently.
Incorrect or Incomplete Delivery
If your delivery does not match your order, retain the packaging and order details so the issue can be reviewed accurately.
Shipping assistance
Contact AuraLiving
Need help with an order?
Our customer care team is available 24/7. When requesting assistance with an existing order, have your order information available so we can review your request efficiently.
AuraLiving
2613 Ski Lane, Madison, WI 53713, United States
Email: support@auraliving.mom
Phone: +1 (608) 555-0133