Questions, answered.
Everything you need to know about ordering, delivery, returns, product details, and choosing pieces for a home that feels considered and comfortable.
Orders & Shipping
From checkout to arrival, we keep the process straightforward so you can focus on finding the right pieces for your space.
How much does shipping cost?
Shipping is free on all AuraLiving products, so there is no additional standard shipping charge added to your purchase.
How long does delivery take?
Our standard delivery timeframe is 3–5 business days. Delivery timing may be affected by carrier conditions or circumstances outside normal operations.
Can I change an order after it is placed?
If you need to change an order, let our team know as soon as possible. We will make every reasonable effort to help before the order progresses too far through processing or shipment.
How can I follow my delivery?
When tracking information is available for your shipment, use the carrier details provided with your order to follow its progress toward your delivery address.
Do larger furniture pieces require special delivery planning?
Product size and packaging vary by item. Before ordering larger pieces, compare the listed dimensions with doors, hallways, stairways, elevators, and the intended placement area in your home.
Returns & Exchanges
A considered home sometimes takes a second look. Our return and exchange policy gives you room to make the right decision.
What is the AuraLiving return policy?
AuraLiving offers free returns and exchanges within 30 days. This gives you time to review your purchase and decide whether it is right for your home.
How do I begin a return or exchange?
Have your order information ready and use the assistance details provided near the end of this page. Our team can help you understand the next steps for your item.
What should I do if an item arrives damaged?
Keep the item and its packaging together, document the condition when it arrives, and let our team know promptly. Clear photos of the item and packaging can help us review the situation efficiently.
When will a refund appear?
Once an approved refund has been issued, the time required for it to appear can vary depending on the payment provider or financial institution used for the original purchase.
Product Details & Care
Thoughtful measurements, material awareness, and simple care habits help furniture and decor settle naturally into your home.
Designed for real rooms
Consider circulation space, nearby furniture, lighting, and daily use when choosing dimensions and finishes.
Layer with intention
Furniture, lighting, rugs, mirrors, and textiles work best when scale and material are considered together.
Care Essentials
Because materials differ, care should always be matched to the specific surface, textile, or finish of your item.
Where can I find product dimensions?
Review the dimensions and specifications shown with the product before ordering. For furniture, measure both the intended location and the route the item will take into your room.
Will colors look exactly the same in my home?
Colors can appear slightly different depending on natural light, indoor lighting, surrounding finishes, screen settings, and the character of individual materials.
How should I care for furniture and decor?
Follow any care information supplied with the product and choose cleaning methods appropriate to its material. When using a new cleaning product, test it carefully on a discreet area first.
Do products require assembly?
Assembly requirements vary by product. Check the individual product information before purchase and follow the instructions supplied with the item when assembly is required.
Shopping Guide
AuraLiving brings together furniture and finishing pieces for living rooms, bedrooms, dining spaces, work areas, entryways, and the details in between.
What can I find for the living room?
The Living Room collection includes Sofas & Sectionals, Chairs & Recliners, Coffee & Side Tables, and TV Stands & Storage.
What is available for bedrooms?
Bedroom selections include Beds & Headboards, Dressers & Chests, Nightstands, and Wardrobes & Armoires.
What can I shop for dining spaces?
Dining & Kitchen includes Dining Tables, Dining Chairs, Bar & Counter Stools, and Buffets & Sideboards.
Do you offer office and entryway furniture?
Yes. Office & Entryway includes Desks, Desk Chairs, Bookcases & Shelving, and Benches & Consoles.
Which finishing pieces are available?
Home Decor includes Rugs, Lighting, Mirrors & Wall Art, and Pillows & Throws for adding texture, warmth, light, and personality throughout the home.
How should I choose the right size?
Start with the room dimensions, then mark the footprint of the piece in the space. Leave comfortable paths for movement and consider nearby doors, drawers, chairs, and other furniture that need room to open or move.
Need more help?
AuraLiving assistance is available 24/7 for questions about orders, products, delivery, returns, and exchanges.
AuraLiving — Thoughtful pieces for everyday spaces.
Free shipping · 3–5 business day delivery · 30-day free returns & exchanges