Days to Return
The return window begins on the date your order is delivered.
AuraLiving Customer Care
Refund Policy
We want every AuraLiving piece to feel right in your home. Eligible purchases may be returned or exchanged free of charge within 30 days of delivery, giving you time to inspect your order with confidence.
Simple by Design
A Clear Return Promise
Our policy is designed to make the process straightforward. Keep the product, packaging, parts, and order information together until you are certain your purchase is right for your space.
Return Shipping
Eligible returns within the policy window include free return shipping.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Customer Care
Our service team is available around the clock to help with order concerns.
Returns
Returning Your Purchase
You may request a return for an eligible AuraLiving purchase within 30 days of delivery. The item should be kept in its original condition while you decide whether it belongs in your home.
- The return request must be started within 30 days of delivery.
- The item must be unused, unmodified, and in resalable condition.
- All original parts, accessories, hardware, manuals, and packaging should be included.
- Your order number or other proof of purchase is required.
- Eligible returns include a prepaid return label or other return arrangement provided by AuraLiving.
How It Works
Three Simple Steps
Start the request before sending anything back. This allows us to confirm eligibility and provide the correct return instructions for your order.
Request Your Return
Provide your order number, the item you wish to return, and a brief reason for the request within the 30-day return window.
Receive Instructions
Once approved, AuraLiving will provide the return instructions and, when applicable, a prepaid shipping label or arranged return method.
Send It Back
Pack the complete item securely using its original packaging when available, then follow the provided shipping instructions.
Exchanges
Choosing a Better Fit
If you would prefer another eligible item, finish, or available option, you may request a free exchange within 30 days of delivery.
Exchange availability depends on current inventory. If the requested replacement is unavailable, we can arrange an eligible refund instead. Any price difference between products will be handled as part of the exchange process before the replacement is confirmed.
- Exchange requests follow the same 30-day eligibility window as returns.
- The original item must meet the return-condition requirements.
- Approved exchanges do not include a return-shipping charge.
Refunds
What Happens Next
After your returned item arrives and is reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method used for the purchase.
AuraLiving provides free standard shipping on purchases, so there is no original standard shipping charge to deduct from an eligible refund. Approved returns are also free within the 30-day policy window.
Once a refund has been issued, your bank, card provider, or payment service may require additional processing time before the funds appear in your account.
Please do not send an item back without approved return instructions. Packages sent to an unconfirmed address may be delayed or may not be identifiable as your return.
Order Issues
Damaged or Incorrect Items
Please inspect your purchase when it arrives. If an item is damaged in transit, defective, missing essential components, or different from what you ordered, tell our service team as soon as possible within the 30-day window.
We may request your order number and clear photographs of the product, packaging, damage, or incorrect item so that we can evaluate the issue efficiently. Once confirmed, AuraLiving will arrange an appropriate replacement, exchange, or refund at no additional cost to you.
Good to Know
Important Conditions
A few practical conditions help us process furniture and home-decor returns accurately and protect products while they are in transit.
Return Condition
Products showing damage caused after delivery by misuse, improper care, unauthorized modification, or missing essential components may not qualify for a standard return unless the issue was present when the order arrived.
Original Packaging
Keep cartons, protective materials, hardware, and accessories until you are satisfied with your purchase. Original packaging helps protect larger furniture and decor during a return.
Order Cancellations
If you need to cancel an order, request cancellation as quickly as possible. Once fulfillment or shipment has begun, cancellation may no longer be possible and the standard return process may be required after delivery.
Return Destination
Do not mail a return to the AuraLiving business address unless our service team specifically confirms it as the return destination. Always use the approved instructions supplied for your order.
Policy FAQ
Common Questions
Quick answers to the details customers most often need when arranging a return, exchange, or refund.
How long do I have to request a return?
Eligible return requests must be started within 30 days of the date your order was delivered.
Do I have to pay for return shipping?
No. AuraLiving provides free return shipping for eligible returns accepted under this policy. Follow the approved instructions provided for your order.
Is there a restocking fee?
No restocking fee is charged on eligible returns that meet the requirements of this policy.
Can I exchange an item instead?
Yes. Eligible purchases may be exchanged within 30 days of delivery, subject to availability of the requested replacement.
Where will my refund be sent?
Approved refunds are issued to the original payment method. Your financial institution may require additional time to post the funds after the refund has been issued.
What if my furniture arrives damaged?
Report the issue as soon as possible within the policy window. Keep the product and packaging available, as photographs may be requested to help confirm the damage and arrange the appropriate resolution.
AuraLiving Service
Need Help With an Order?
Have your order number ready and our team can help you understand the return process, review an order issue, or start an eligible return or exchange.
Contact AuraLiving
AuraLiving
Furniture and home decor for thoughtfully composed interiors.
Business Information
2613 Ski LaneMadison, WI 53713
United States
Customer Care
Email: support@auraliving.mom
Phone: +1 (608) 555-0133
Availability: 24/7
This Refund Policy applies to eligible purchases made from AuraLiving and is intended to explain our current return, exchange, and refund process. AuraLiving may update this policy when necessary to reflect changes to our services or operating practices.